Introduction

We want to give you the best shopping experience to read about how our service works. It will take you through everything from ordering and paying online to delivery, using the website, and details about us. Thanks very much for reading.

Details

Contents
Ordering
Delivery
Resale
Payment and Security
Prices and VAT
Customs
Cancellations and Returns
Cookies
VAT Queries

Address for any returns:

Lather & Crème Artisan Soap Co.

15 van Bruggen Street
Soneike
Kuils River,
Cape Town, 7850

At Lather & Crème Artisan Soap Co., we pride ourselves on delivering artisan, environment friendly bath and body products to your door and delivering excellent customer service every time.

We Believe in Excellent Service

We believe our Lather & Crème Customer Care team is one of the best around. They work hard to answer your calls and queries, they lovingly pick and pack your parcels and they send them out of the door with the care and attention they’d give to their nearest and dearest. If our service has rocked your world, or if you aren’t 100% happy, email our team straight away at info@latherandcreme.co.za. We aim to provide high quality service and all feedback helps us to improve each time.

We hope your experience on our website is a happy one, and we always aim to get your parcels posted out as quickly as humanly possible.

1. Ordering

Everyone is allowed one customer account, but you have to be 18 or over to do so. By placing an order on our website, you agree to give:

Your real name
Your e-mail address
Your billing address
A delivery address (this maybe the same as your billing address)
A contact phone number (in case we need to speak to you about your order)

If the technology fails us or we make a genuine mistake, your order attempt may be unsuccessful. We will do everything we can to resolve this and aim to put that smile firmly back on your face. Once you have placed an order, you will receive a confirmation e-mail within 24 hours, and then one within 24 hours of your order being dispatched. Depending on which delivery option you’ve selected, you then have a rough idea of when to start running the bath or shower.

If something is not in stock, we will let you know as soon as possible after the order has been placed. If we are expecting the item in soon, we may send it in a separate parcel after your main order has been despatched.

Once you are ready to check out, you will be directed to the shipping confirmation page where you may select the type of delivery, and the delivery and/or billing addresses.

After placing your order, you will receive an automated acknowledgement.

2. Delivery

Standard delivery (R50.00 – R150.00)

Events beyond our control

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (Force Majeure Event).

A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes but is not limited to:

• Strikes or other industrial action.
• Civil commotion, terrorism or threat of, war or threat or preparation for.
• Fire, explosion, adverse weather conditions, subsidence, epidemic or other natural disaster.
• Disruption to supplies or delivery methods.
• Acts of government or regulatory bodies.
• Disruption to public or private telecommunications networks.

Arrangements

After placing your order you will receive an automated acknowledgement by email. Please note that this does not mean that your order has been accepted. All orders are subject to acceptance by us, and we will confirm acceptance to you by confirming that your order has been dispatched.

For orders, once we accept your order, a contract to purchase and deliver products takes effect between you and Lather & Crème Artisan Soap Co.

The Contract

When we confirm acceptance of your order by confirming the products have been despatched a legally binding contract will exist between us.  If we do not confirm acceptance we will refund your payment.

Your order constitutes an offer to us to buy a product. If we believe a customer acts against these Terms and Conditions, we reserve the right to cancel or suspend their order.

This includes non-payment of ordered products and fraudulent use of our website and/or sales. We also reserve the right to bar certain e-mail addresses and telephone numbers from accessing our website to place orders. We will not accept an order from any customer who we have suspended.

Ownership of the products will only pass to you when we have received full payment.
A person who is not party to the contract shall not have any rights under or in connection with it.

3. Resale

By ordering from our website, you agree not to commercially resell any of our products. Commercially reselling our products is a breach of these terms and conditions and your agreement with us.

4. Payment and Security

We do not hold your credit card data. You do not enter any credit card data into the Lather & Crème site. When you come to pay for your products you leave our site and your payment is processed through the Payfast secure server.

We accept Visa & Mastercard. We also accept Instant EFT payments.

Payment will be taken in rand (R), and if applicable, your card will be charged according to the exchange rate at that time.

You can contact Lather & Crème Customer Care Monday-Friday 9am-5pm. They will also be able to help you with any advice or help you may need with any Lather & Crème products. Alternatively, please e-mail your queries, problems or questions to info@latherandcreme.co.za.

5. Prices and VAT

Our prices, as stated on our website, are in rand (R) and include VAT at 14%. You will be charged in rand even if you don’t live in SA. We reserve the right to alter prices at any time. Overseas orders may incur bank charges for international transactions. Prices and promotions held in our high street stores may not apply to this website, unless otherwise stated, and vice versa. Please note that offers are subject to availability and may end before originally advertised.

7. Cancellations and Returns

We aim to dispatch orders within one – two working days, so if you want to cancel an order without incurring a cost for returning unwanted items to us, you will need to do it before your order is dispatched. If you do cancel an order, please e-mail info@latherandcreme.co.za let us know during office hours. If you would like to change anything about an order, we would recommend that you email us at info@latherandcreme.co.za to avoid having to pay for delivery again.

Should you need to return your order to us, it must reach us within 21 days. Please pack it appropriately and include a note to tell us why you are sending it back. We will refund you within 7 days. If you are cancelling your order because you’ve changed your mind, please note that you will have to pay the costs for returning the goods (if the goods have already been dispatched).

If the products that you receive are damaged or faulty or do not match the description given at the time of the sale of those products, you will be offered an exchange or a full refund, after we have received the returned products. In the event of damaged or faulty products or products that do not correspond to the description given at the time of sale, we will pay for additional postage costs. Nothing in these Terms and Conditions affects your statutory rights as a consumer.

You have a legal obligation to keep the products in your possession and to take reasonable care of the products while they are in your possession.

We have a legal duty to supply products that conform with the descriptions and specifications in the contract between you and us.  As a consumer, you will always have legal rights in relation to products that are faulty or not as described which are not affected by your cancellation rights above.

Product Refunds

Refunds will be determined on an individual basis. No refunds will be given due to personal dislike of scent or texture. Please keep in mind that every nose is different and scents may be perceived differently per person. We do our best to describe the scents based upon the fragrance and essential oils that are used and descriptions given from the manufacturers.

Product Returns

We do not accept returns under any circumstances due to sanitary reasons. Once an order is shipped, all sales are final.

In the event of a damaged parcel

We’re very sorry if the Lather & Crème products you looked forward to receiving have arrived damaged. We do our best to pack them safely, but even the most lovingly prepared parcel can get dropped or jostled en route to you. If you send these products back to us within 14 days of receiving them, we will offer you an exchange where possible, or a full refund after we have received the return. In this case, we will pay for the postage of sending these items back to us. Nothing in these Terms and Conditions affects your statutory rights.

8. Cookies

Not fresh, handmade baked goods. The cookies we use on this site will only be temporary session cookies, which won’t hold any customer information.

By use of this website you agree to our use of the cookies outlined in our Privacy Policy.

9. VAT Queries

Delivery costs will be added to your order and the final total will include VAT calculated on your products and the cost of delivery.

10.  Your Statutory Rights

Nothing in these terms affects your statutory rights.

11.  Variation

We may vary these terms from time to time.  If we do, we will replace these terms on our website with our new terms.